Questions about an order, a device, or anything else? We're here.
We reply to every message within one business day, 09:00-17:00 UK time, Monday to Friday.
Support hours
09:00-17:00 UK time, Monday to Friday
Already ordered?
Track your order for the latest status and tracking link.
Registered address
[Business address to be added]
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What we can help with
Order questions, delivery timing, returns and warranty claims, and troubleshooting for your iPhone, Galaxy phone or accessory — setup, connectivity, battery and performance issues.
Write to us
Nexcell
[Business address to be added]
We're a small, online-only team, so this is a correspondence address rather than a shop — for anything urgent, email is fastest.
Common questions
Are the phones new?
Yes. Every phone is brand new, genuine Apple or Samsung, and sold unlocked. We don't sell refurbished or ex-display stock.
Why does delivery take 14-21 business days?
Your phone ships to you from our supplier overseas, not from a UK or US warehouse. That keeps our prices where they are. The trade-off is time, so allow 14-21 business days from order to doorstep. You'll get a tracking number as soon as it ships.
Will I have to pay import charges on delivery?
[Import charges policy to be confirmed: who pays any import VAT, duty or courier handling fee on delivery]
Can I change or cancel my order?
Email us as soon as you can. If it hasn't been dispatched, we'll cancel it and refund you in full. Once it's on its way, you can still send it back under our 30-day returns policy.
Checking warranty coverage?
Visit the Warranty page to see what's covered and how claims work.